rq999's Privacy Policy

Section 1

rq999 operates as a safe and reliable online gaming platform for players in Bangladesh. This Privacy Policy ("Policy") sets out how rq999 ("we", "our", "Platform") collects your ("user", "you") personal information, how that information is used, how much is shared with third parties, and what steps are taken to ensure the security of that information.

By accessing the rq999.lat website or registering an account, you are considered to have accepted the full terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services. For any questions, contact our support team.

Section 2

Information You Provide Directly

rq999 collects information that you provide yourself when creating an account and using our services. This includes:

• Full name and date of birth (for age verification — 21 years or older)
• Email address and mobile number
• Bangladesh National ID or passport details (for KYC verification)
• Financial transaction details: deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Payment account numbers (full card numbers are not stored)
• Any information provided when contacting support

Section 2.2

Automatically Collected Information

When you access rq999, our systems automatically collect certain technical information. This data is used to improve the security and performance of the platform:

• IP address and device identifiers
• Browser type, version, and operating system
• Pages visited on the site and time spent
• Referring URL (where you came from)
• Cookie and local storage data
• Gaming activity: bets, wins, losses, and session duration

Section 2.3

Information Received from Third Parties

We may also collect information from legitimate third-party sources, such as identity verification service providers, payment processors, or fraud prevention services. This information is used solely to ensure the security of your account.

Section 3

rq999 uses your personal information only for the following legitimate purposes:

• Account management: For registration, login, and security verification.
• Service delivery: Ensuring the gaming experience and processing deposits and withdrawals.
• KYC and age verification: Ensuring that only users aged 21 or older can use the services.
• Support services: Providing assistance via live chat or email.
• Security and fraud prevention: Preventing unauthorized access or fraudulent activity.
• Legal obligations: Complying with applicable laws and regulations.
• Responsible gaming: Identifying the risk of excessive gaming and providing appropriate support.
• Platform improvement: Analyzing user experience to improve service quality.

Section 4

rq999 may share your information with third parties within strict limits in the following circumstances:

• Service providers: With payment processing providers (bKash, Nagad, Rocket, Upay, and bank transfer), technical infrastructure, and cybersecurity providers — all of whom operate under strict confidentiality agreements.
• Game software providers: Only the minimum information necessary for game operation may be shared with authorized providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Legal requirements: In response to court orders, government directives, or legal obligations.
• Fraud prevention: With relevant authorities to prevent online fraud, money laundering, or other criminal activity.
• With your consent: Your explicit consent will be obtained for any sharing of information beyond the cases listed above.

Section 5

What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. rq999 uses cookies for the following purposes:

• Essential cookies: Keeping login sessions active and maintaining core platform functionality. These cannot be disabled.
• Functionality cookies: Saving your language preferences, game settings, and other personalizations.
• Analytics cookies: Understanding site usage patterns and improving service quality.
• Security cookies: Detecting fraudulent activity and unauthorized access.

You can control or reject cookies other than essential ones through your browser settings. However, disabling cookies may cause some services to not work properly.

Section 6

rq999 takes industry-standard technical and organizational measures to ensure the security of your information:

• SSL encryption: All data transmitted on the website is encrypted using SSL/TLS protocols.
• Data encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Access control: Only authorized staff can access your information for specific, necessary purposes.
• Regular audits: Regular reviews are conducted to ensure the effectiveness of security measures.
• Two-factor authentication: An additional security layer for account protection.
• Firewall and intrusion detection systems: Active monitoring to prevent cyberattacks.

Section 7

rq999 retains your information according to the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Information may be retained after account closure for as long as necessary to meet legal obligations.
• Financial transaction records: Retained for an extended period in compliance with regulatory requirements and financial law.
• Marketing data: Will be deleted promptly if you withdraw your consent.

At the end of the data retention period, we securely delete or anonymize information so that personal identification is no longer possible.

Section 8

As a rq999 user, you have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request deletion of your personal information (subject to legal obligations).
• Right to restrict processing: In certain cases, you may ask that processing of your information be limited.
• Right to portability: You may request your information in a structured format.
• Right to withdraw consent: For any processing based on consent, you may withdraw that consent at any time.

To exercise any of these rights, contact our support team. We will respond to your request within a reasonable time.

Section 9

rq999 strictly does not provide services to anyone under the age of 21. Our platform is for adults only. Age verification is mandatory at registration, and any account belonging to a minor will be closed immediately.

We do not knowingly collect any personal information from minors. If you believe a minor is using our platform, please contact us.

Section 10

rq999 reserves the right to amend this privacy policy as needed. For any significant changes:

• A clear notice will be posted on the website.
• A notification will be sent to your registered email address.
• You will be informed before the updated policy takes effect.

Continued use of the platform after changes have been made will be taken to mean that you have accepted the new policy. We therefore recommend revisiting this page from time to time.