❓ FAQ
Answers to all your questions about rq999
From claiming bonuses to withdrawing funds — find straightforward answers to every question that comes up while playing at rq999, all in one place.
Whether you are new to rq999 or have been playing for a while, small questions come up from time to time. What are the welcome bonus terms, how long does a bKash deposit take, or how can you keep yourself safe — this page gives honest, clear answers to all of those. If you cannot find what you are looking for, you can reach us directly via live chat or email.
Welcome Bonus
When you open an account at rq999 for the first time and make your first deposit, a 120% welcome bonus is added automatically — no separate code needed. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus, bringing your total balance to ৳2,200. The maximum bonus is up to ৳10,000.
Wagering means you must place a certain amount in bets before you can withdraw bonus funds. At rq999 this requirement is 20 times the bonus amount — on the bonus only, not on your deposit. Example: if you receive a ৳1,200 bonus, you need to wager ৳1,200 × 20 = ৳24,000 before you can withdraw winnings from that bonus.
Yes, you can cancel a bonus. If you do not want to complete the wagering requirement, let the support team know via live chat. Keep in mind that cancelling a bonus also removes any winnings made using the bonus balance. It is a good idea to read the full terms and conditions carefully before cancelling.
Bonuses must be used within a specific time limit. Once expired, the bonus balance is removed automatically. To find out the exact validity period, check the terms and conditions of the bonus offer or ask the support team via 24/7 live chat — they will give you a precise answer.
Slot games, fishing games, and casino games generally count toward wagering. However, not all games contribute equally — some games count at 100% and others at a lower rate. For the specific list, check rq999's terms and conditions page or contact the support team.
Responsible Gaming
Yes, at rq999 you can set a daily, weekly, or monthly deposit limit for yourself. This is a responsible gaming tool that helps you stay within your budget. To set or change a limit, contact the support team via live chat.
A cooling-off period temporarily pauses gaming on your account for a set amount of time. Simply let the support team know and they will arrange it. Your account cannot be reactivated before the period ends — this ensures you get a genuine break.
Self-exclusion means closing your account completely for an extended period. If you feel gaming is having a negative impact on your life, let our support team know. For more professional assistance, detailed information is available on our responsible gaming page.
rq999 is for players aged 21 and above only. Age is verified during account registration. Accounts belonging to underage users will be closed immediately and the balance will not be refunded. Protecting minors from gaming is our top priority.
Withdrawals
At rq999, withdrawal requests are generally processed within 10 to 45 minutes. Within that time, the funds will arrive at whichever method you used — bKash, Nagad, Rocket, or another option. For verified accounts, it is usually even faster.
Absolutely. Withdrawals at rq999 are available 7 days a week, 24 hours a day. Whether it is night, Friday, or a public holiday — whenever you make a request, funds are generally sent within 10–45 minutes. Our support team is also active 24/7.
"Pending" means the request is being processed. It is normally completed within 45 minutes. If it takes longer, contact the support team via live chat and provide your transaction ID. Our team will review the request immediately and resolve the issue.
The minimum withdrawal amount at rq999 is ৳1,000. Requests below this amount will not be processed. Before withdrawing, make sure your balance is at least ৳1,000.
No, at rq999 withdrawals can only be made to a payment method registered in the account holder's own name. Third-party wallets or bank accounts are not accepted, in order to prevent fraud and money laundering. Use your own registered bKash, Nagad, Rocket, or Upay.
How to Deposit
rq999 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks). The minimum deposit amount across all methods is just ৳200.
Sometimes a network issue can cause a slight delay in updating the balance. First, refresh the page and wait a few minutes. If the problem continues, contact the support team via live chat with your transaction reference number or a screenshot — we will resolve it quickly.
rq999 does not charge any deposit fee. However, your mobile banking provider (such as bKash or Nagad) may deduct a transaction charge according to their own policy. This charge is outside rq999's control — so check your payment app's fee policy before depositing.
To deposit with Nagad, log in to rq999, select Nagad from the deposit options, and enter the amount. Then send the money from your Nagad app to the Nagad number shown on screen. After sending, enter the transaction ID on the site to confirm. The minimum deposit amount is ৳200.
Bank transfer processing times can vary depending on the bank and generally take a bit longer than mobile banking. After making the transfer, send the payment slip or reference number to the support team to have your balance confirmed faster. For any issues, contact us via live chat.
Have more questions? We are ready to help
The rq999 support team is available in Bengali and English, 7 days a week, 24 hours a day. Join the live chat or send us an email for any question or issue.